This User Agreement (hereinafter the "Agreement") is a public offer under Article 437 of the Civil Code of the Russian Federation, and regulates the relations between Mechtarium, LLC (hereinafter the "Seller") and any person (hereinafter the "Buyer") arising upon placement by such person of an Electronic Order at www.kidzania.ru.
1. General Provisions
1.1 The terms used herein have the following meanings:
1.1.1 "Electronic Order (Order)" means a digital record in the database of the family entertainment center KidZania (Mechtarium, LLC) that confirms reservation and payment of a visit to KidZania on a certain date.
1.1.2 "Seller" refers to Mechtarium Limited Liability Company.
1.1.3 "Buyer" refers to any person placing an Electronic Order.
1.1.4 "Visitor" refers to a person who used (or supposedly used) the Electronic Order to visit KidZania. Every Visitor may be referred to one of the following categories: "Children under 2", "Children from 2 to 4", "Children from 4 to 14", "Adults", or "Persons Entitled to Benefits".
1.1.5 "Park" means the family entertainment center KidZania.
1.2 By paying for the Electronic Order on the website, the Buyer accepts all the terms listed herein and agrees to comply with KidZania Rules [link to the rules].
1.3 By placing an Electronic Order as per Federal Law No. 152-FZ d/d 27.07.2006 "On Personal Data", the Buyer consents to the processing (including obtaining from the Buyer and/or any third persons subject to the applicable Russian laws) of personal data by the Seller: first name, middle name, and last name, personal phone numbers, contact details, and any other information pertaining to the Buyer's identity available or known to the Buyer at any given time, and acknowledges that by giving such consent he / she acts out of his / her own will and for the benefit of the persons for whom the Electronic Order is paid.
2. Subject Matter of the Agreement
2.1 The Seller allows the Buyer to place an Electronic Order for visiting KidZania and to pay for such visit, and the Buyer agrees to place and pay for such Order on the terms hereof.
2.2 As per Article 436 of the Civil Code of the Russian Federation, this offer is not irrevocable. The Seller shall have the right to reject an Order for the persons who do not accept the terms of this Agreement.
2.3 The Seller shall act in its own name. Any obligations hereunder shall be incurred immediately by the Seller and by the Buyer.
3. Types of tickets:
3.1 A fixed date ticket is a ticket for a single visit to the Park on the date and time specified in the ticket.
3.2 An open date ticket is a ticket for one visit to the Park during 30 days from the date of purchase. The ticket validity period starts from the date of purchase.
This ticket type is available for the "4-16 years", "adult 17+" categories of visitors.
An open date ticket may not be used to attend special themed events at KidZania (for example, "KidZania Graduation Party", "New Year Party"), unless otherwise established by the Park administration.
3.3 A Gift Certificate is a ticket (on a special form without the cost specified) for one visit to the Park during 90 days from the date of purchase. The ticket validity period starts from the date of purchase. This ticket type is available for the "4-16 years", "adult 17+" categories of visitors.
A Gift Certificate may not be used to attend special themed events at KidZania (for example, "KidZania Graduation Party", "New Year Party"), unless otherwise established by the Park administration.
A Gift Certificate may be printed out to be delivered to or picked by the customer. The Gift Certificate delivery is additionally paid in cash upon receipt.
3.4 The administration is entitled to establish additional ticket categories, depending on the list of services included in the ticket price of a particular category.
4. Electronic Order Placement Terms
4.1 To place an Electronic Order, the Buyer shall:
4.1.1 Form the Order by selecting the number and category of the Visitors ("Children under 2", "Children from 2 to 4", Children from 4 to 14", "Adults", or "Persons Entitled to Benefits");
4.1.2 Select the date;
4.1.3 Verify the data displayed;
4.1.4 Enter e-mail;
4.1.5 Verify the data displayed;
4.1.6 Accept the terms of this Offer by pressing Pay;
4.1.7 Press Pay;
4.1.8 Pay the Order with a bank card;
4.1.9 Make sure the Electronic Order has been successfully placed (formed and paid) which is to be confirmed by the letter with the individual number and bar code sent to the e-mail that was provided by the Buyer as described above.
4.2 When placing an Order, the Buyer shall provide true, accurate and full information about himself / herself. The Buyer shall be responsible for minor children for whom the Order is placed.
4.3 The Buyer shall review the age restrictions for visiting the Park, and make sure the age of the minor Visitors meets the age restrictions as of the Order date:
4.3.1 if the Order is made for a child under 6, the child must be over six as of the Order date;
4.3.2 if the Order is made for a child from 6 to 14, the child must not be over 14 as of the Order date.
4.4 The Buyer may place an Electronic Order only for the number of visits and for the categories of Visitors available at the site for sale as of the Order placement date.
5. Visiting KidZania by Electronic Order
5.1 To visit KidZania, the Buyer shall appear on the date stated in the Electronic Order within the Park working hours, but not later than two hours before the end of the Park's working day. For the Park's last 2 working hours, visitors are not let in, only out of the Park.
5.2 Upon entering, the Buyer shall show the Order individual number and bar code issued after the Order was paid. The Order individual number and bar code may be provided in a paper or electronic form (on the screen of an electronic device that makes it possible to read the Order bar code; for this purpose the screen must not have a mirror surface).
5.3 After the Order number and bar code are processed, the Seller's employee issues tickets to the Park to the Buyer in the amount and for the categories of Visitors indicated in the Electronic Order.
5.4 A ticket to the Park may be used only once and only by one Visitor of the category specified in the ticket.
5.5 The Buyer shall be solely responsible for the integrity and protection of his / her Order individual number and bar code. If the individual number and the bar code of an Electronic Order are disclosed, the visit to the Park will be allowed to the first person who presents them.
5.6 The Buyer shall be fully responsible for minor children and agree that a minor child, as well as the Buyer, may be denied a visit to the Park by an Electronic Order if the established age restrictions or the park rules are not met. The Seller shall reserve the right to request a document confirming the Visitor's age. If such document is not available, the Seller shall have the right to deny access to the Park for such person and to return the money paid for the Visit.
5.7 If an Electronic Order is made for the category of persons entitled to benefits, such person shall present the appropriate document to confirm his / her right to benefits. If such document is not available, the Seller shall have the right to deny access to the Park for such person and to return the money paid for the Visit.
6. Refund Policy in respect to Tickets, Subscription and Gift Certificates
6.1 The Buyer is entitled to get a Ticket refund:
6.1.1 In respect of a fixed date ticket, a refund is possible no later than on the day preceding the date of the visit to the Park specified in the ticket.
6.1.2 In respect of an open date ticket, a refund is possible no later than on the day preceding the last day of the open date ticket validity period specified in the ticket.
6.2 In respect of a Gift Certificate, a refund is possible no later than on the day preceding the last day of the Gift Certificate validity period specified in the certificate.
6.3 The refund is performed directly at the address of KidZania Family Infotainment Center: Moscow, 4 Khodynsky Blvd., Aviapark Shopping Center, 4th floor in the City Administration of the above center, daily. 10:00 to 20:00.
To get a refund, the buyer must appear in person. The buyer must have the Russian or a foreign passport and a letter with the number, bar code and data of the Ticket / Subscription / Certificate received after payment. The above confirmation must be provided on paper.
The refund is paid on the basis of the Buyer’s written application according to the Seller’s form.
6.4 In case of return of the Ticket / Certificate, the Seller is entitled to collect from the Buyer its actual expenses incurred due to the Buyer’s refusal. In case of order cancellation later than 24 hours before the date of the visit to the Park specified in the Ticket / Certificate, the Seller’s actual costs in respect of tickets amount to 100% of their value.
6.5 The refund for the Ticket / Certificate is made to the card account used to pay for the Ticket/Certificate, within 30 (thirty) days from the date of issue of refund.
6.6 The Buyer is not entitled to demand the refund of part of the used ticket cost if during the visit such Buyer failed to use a part of the services included in the ticket price for reasons beyond the Seller's control.
7. Transfer of time and/or date of visit 
7.1 In the event that the Buyer has paid for fixed date tickets and wishes to change the time and/or the date of visit to the Park, it should send an e-mail from the e-mail address indicated by it when registering an E-Order to the e-mail address: customer@KidZania.ru, indicating the Ticket numbers and request to change the session time or the date of the visit, indicating the planned date or time of visit.
7.2 A letter of change of the date and/or time of Visit must be sent by the Buyer no later than 24 hours before the beginning of the session on the date of the visit specified in the Ticket.
7.3 The Seller shall consider the Buyer’s electronic request within 1 day and give a response on whether it is possible to change the date of visit. Only the date and time of the same value as the date and time specified in the Ticket may be changed.
7.4 The Seller is entitled to refuse to change the date of visit without specifying the reasons for such refusal. In such a case, the Buyer shall return Tickets in accordance with the procedure provided for in Section 6 hereof.
8. KidZ codes
8.1 The validity period of the KidZ code and the terms of its validity are indicated on the document (certificate, coupon, etc.) containing such code.
8.2 Each KidZ code is unique and can be used only once, except for cases established by the Park Administration.
8.3 To activate the KidZ code, it is necessary to enter the KidZ code in the corresponding KidZ code field when placing the E-Order.
8.4 The lost document containing the unused KidZ code is not subject to recovery.
9. Electronic Order Cancellation Terms
9.1 The Buyer shall have the right to cancel his / her paid Electronic Order.
9.2 To cancel the Order, the Buyer's personal presence is required.
9.3 Orders can be cancelled at the location address of KidZania: 4/4 Hodynskiy Blvd, Aviapark Shopping Mall, 4th floor, Moscow.
9.4 Orders may be cancelled during the Seller's working hours from 10:00 a.m. to 10:00 p.m.
9.5 The Buyer shall cancel the Order at least 2 hours before the end of the Park's working day on the visit date specified in the Order.
9.6 The Electronic Order shall be cancelled based on the Buyer's written request in the form submitted by the Buyer.
9.7 To cancell the Order, the Buyer shall have his / her passport and the letter with the Order number, bar code and data confirming such Electronic Order, that was received after the Order was paid. The letter may be presented in a paper or electronic form (on the screen of an electronic device making it possible to read the Order bar code; for this purpose the device screen must not have a mirror surface).
9.8 The money for the unused Electronic Order will be returned within thirty (30) days after its cancellation.
9.9 The money for the unused Electronic Order made and paid with a bank card on the website shall be returned only to the card account from which the payment was made.
10.1 The Buyer agrees that:
10.1.1 The Seller is entitled to suspend or stop the sale of Tickets through the Website at any time without explaining the reasons and without prior notice to the Buyer. Termination or suspension of the sale can be made, without limitation, due to violation by the Buyer hereof and / or the occurrence of technical circumstances, such as failures in the Website operation, failures in the payment system operation, communications failures, etc.;
10.1.2 The Website may contain links to other Internet resources, while the Seller is not responsible for the availability of these resources, their content, and any consequences associated with the use of materials of the specified resources;
10.1.3. The Seller is entitled to engage third parties to perform its obligations provided for herein;
10.1.4 data indicated by the Buyer on the Website may be provided by the Seller at the request of bodies and persons authorized to request and obtain such information in accordance with the applicable law of the Russian Federation;
10.1.5 The service is provided "as is" and in the form in which it is available at the time of provision, with no guarantees, either direct or indirect, provided (including but not limited to guarantees for using the Service for specific purposes);
10.1.6 This Agreement may be amended by the Seller unilaterally by posting a new text of the Agreement on the Seller’s website KidZania.ru. The current version of the Agreement is one that is posted on the Seller's website at the time of its application (at the time of payment of the E-Order by the Buyer).
10.1.7 The barcode indicated on the certificate is unique and is valid only for a single visit to KidZania FIC by the person who first provided the barcode. The Buyer shall be responsible for keeping the barcode secret from third parties.
10.1.8 The Seller does not guarantee the possibility of restoring an e-mail with the number, barcode, KidZ code and Ticket data received by the Buyer upon payment of the Order, in case of its loss by the Buyer.
10.1.9 In case of inability to visit the Park through the Seller’s fault (including due to force majeure circumstances), the E-Order cost shall be refunded to the Buyer on the terms of Section 5 of the Agreement.
10.2. The seller shall not be liable:
10.2.1 for the actions of banks, electronic payment systems that ensure the transfer of funds in terms hereof;
10.2.2 for delay, failures, impossibility and untimeliness of delivery, removal or loss of any data, as well as for non-compliance of the Service with the Buyer’s needs or expectations;
10.2.3 for any damage or loss caused to the Buyer, including, without limitation, as a result of any changes (introduced by the Seller on the Website) in the order of rendering the Service, as well as as a result of termination or suspension of the Service, removal, malfunction or loss of any data contained or transmitted, inaccuracy and/or unreliability of the data specified by the Buyer;
10.2.4 in the event of force majeure, including, without limitation, natural disasters, military actions, a nationwide crisis, strikes in the industry or the region, actions, decisions of state bodies that objectively impede the fulfillment of the obligations provided for herein, as well as failures in telecommunications and/or energy networks, the effect of malicious programs, unscrupulous acts of third parties, expressed in actions aimed at unauthorized access and / or disabling of the Seller’s software and/or hardware;
10.2.5 in case of violation by the Buyer of the Rules of visiting the Park.
10.3 The Seller's liability to the Buyer is limited to the cost of paid Tickets and/or Products.
10.4 The Seller shall independently determine the cost of visits to the Park and of Products. Information on the current cost of Visits and Products, as well as changes in the cost of Visits and / or Products, is provided to Buyers at the entrance area of the Park and published by the Seller on the official website of the Park. All disputes and disagreements arising between the Parties hereunder or in connection herewith shall be settled through negotiations. This Agreement provides for a claim procedure for resolving disputes.
10.5 All claims shall be sent by registered mail with an acknowledgement of receipt to the legal address of Mechtarium, LLC: Moscow, 4 Khodynsky Blvd., Aviapark Shopping Center, 4th floor. The claim shall be considered within ten calendar days from the date of its receipt by the Party.
10.6 In the event of failure to reach an agreement by resolving a dispute in a claim procedure, all disputes arising in connection with the execution by the Parties hereof shall be resolved in court in accordance with the applicable law of the Russian Federation.
10.7 The Buyer gives its consent to the Seller for the processing of its personal data, including its full name, date, month, year of birth, telephone number, e-mail address and other information provided by it, using the automatic means or without such means, including collection, recording, automation, accumulation, storage, refinement (update, alteration), extraction, use, transfer, anonymization, blocking, removal, destruction of personal data or other data as provided by Federal Law No. 152-FZ “On Personal Data” dd. 27.07.2006 (hereinafter, the Consent). The Consent is given for the purpose of processing and executing an e-order for the period required to achieve the processing purposes and may be withdrawn in writing by sending the official request with an entry of service made to the Seller’s address.
10.8 The Buyer gives its consent to the Seller, as well as to Alfa-Bank JSC (PSRN 1027700067328, Moscow 107078, 27 Kalanchevskaya street, hereinafter, the Bank), for the processing of its personal data, including full name, date, month, year of birth, telephone number, e-mail address, in the above ways, in order to receive the Seller’s and the Bank’s information and advertising materials at the specified e-mail address and / or telephone number.
This Consent is given for the period required for achievement of processing purpose and can be withdrawn in writing by sending an official request by recorded mail to the address of the Seller and the Bank
Limited Liability Company
1252524, Moscow, 4 Khodynsky Blvd., floor 6, prem. 4002.2.210
TIN (INN) 1107746648250 CRR (KPP) 771401001
PRSN (OGRN): 1107746648250
 The provisions of this section apply only to fixed date tickets.